Refund Policy
Everything sold in Payroll Quest is digital and is added to your game account as soon as the payment goes through. We're a small team and we'd rather give your money back than keep a purchase you regret, so here is how refunds work.
14 days, if unused
You can ask for a full refund within 14 days of buying, as long as the item hasn't been used:
- 30-day offline pass: unused means the boost hasn't been applied to any offline earnings yet (you haven't come back to collect an offline payout while the pass was active).
- Extra warehouse slots: unused means you haven't stored anything in the extra slots.
After a refund, the item is removed from your account (a refunded pass ends straight away).
Things we always fix
If you were charged twice, charged but didn't get the item, or bought something by mistake and noticed right away, write to us and we'll refund it, whatever the 14-day rule says.
EU and UK customers
By law, consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content that is delivered immediately, that right ends once delivery starts, but only if you agreed to it. At checkout you confirm: "I consent to immediate delivery of the digital content and acknowledge that I lose my right of withdrawal once delivery has started." The "14 days, if unused" offer above still applies to you on top of that.
How to ask
Email [email protected] with your account name and the email from your receipt (or the date and amount). We usually answer within a few days. Refunds go back to the original payment method through Stripe; your bank may take 5 to 10 days to show it.
Chargebacks
Please contact us before disputing a charge with your bank. It's faster for you, and a dispute may lead us to suspend the account while it's open.
Contact
Payroll Quest
Tokyo, Japan (full postal address provided on request)
[email protected]